Shipping Policy

Fast, Safe & Reliable Delivery with MeKart

At MeKart, we are committed to delivering your orders quickly, safely, and in the best condition possible. Please review our shipping policy for details regarding order processing, delivery timelines, and shipping terms.

1. Order Processing

• All orders are processed after successful payment confirmation.
• Orders placed on weekends or public holidays may be processed on the next working day.
• Processing time may vary depending on product availability and order volume.
• Customized combo packs or special festive packages may require additional preparation time.

2. Delivery Locations

MeKart currently delivers to selected serviceable locations. Delivery availability depends on:

• Customer’s delivery address
• Courier partner serviceability
• Product category restrictions (especially perishable or fragile items)

We continue expanding our delivery network to serve more locations.

3. Estimated Delivery Time

Estimated delivery timelines may vary:

• Local Deliveries: 1 – 3 business days
• Within State Deliveries: 2 – 5 business days
• Interstate Deliveries: 3 – 7 business days
• Special Products / Festive Packs: 4 – 8 business days

Delivery times are estimates and may vary during festivals, weather disruptions, or peak order periods.

4. Shipping Charges

Shipping charges may depend on:

• Order value
• Delivery location
• Product weight / packaging size
• Special handling requirements

MeKart may offer:

• Free shipping on eligible orders (based on promotional offers or minimum cart value)
• Discounted shipping during campaigns and festive sales

Applicable shipping charges will be shown during checkout.

5. Order Tracking

Once shipped, customers may receive:

• Tracking ID / AWB number
• Courier partner details
• Estimated delivery updates via Email / SMS / WhatsApp

Tracking availability depends on the logistics partner used.

6. Packaging Standards

We carefully pack every order to maintain:

• Freshness
• Hygiene
• Product safety
• Damage protection during transit

Fragile items, oils, sweets, dry fish, and combo packs may receive extra protective packaging.

7. Delivery Delays

Delays may occur due to:

• Weather conditions
• Public holidays
• Festival season demand
• Courier operational delays
• Remote delivery locations
• Incorrect address details provided by customer

In such cases, MeKart will make reasonable efforts to keep customers informed.

8. Delivery Attempt Policy

• Courier partners may make multiple delivery attempts.
• If delivery cannot be completed due to customer unavailability, incorrect address, or unreachable contact details, the order may be returned or rescheduled depending on courier policy.
• Additional delivery charges may apply for re-delivery in some cases.

9. Damaged Package During Delivery

If your package arrives:

• Damaged
• Leaking
• Opened / tampered
• Incorrectly packed

Please contact MeKart support within 24 hours with:

• Order number
• Photos of package/product
• Brief description of issue

Our team will review and assist accordingly.

10. Contact for Shipping Support

For shipping-related assistance, delivery updates, or package concerns, customers can reach MeKart through our official customer support channels provided on the website.