Return & Refund Policy

Simple, Fair & Customer-Friendly

At MeKart, customer satisfaction is important to us. We take great care in packing and delivering quality products. However, if there is an issue with your order, our Return & Refund Policy explains how returns, replacements, and refunds are handled.

1. Eligibility for Returns

Customers may request a return, replacement, or refund in the following cases:

• Product received is damaged during delivery
• Wrong product delivered
• Product is expired or defective
• Package is opened / tampered before delivery
• Item quantity is missing from the order
• Product quality issue verified by our support team

Return requests must be raised within 24 hours of delivery along with relevant proof.

2. Non-Returnable Products

For hygiene, freshness, and food safety reasons, certain items may not be eligible for return, including:

• Opened food products
• Perishable groceries
• Fresh sweets and snacks once opened
• Products consumed partially
• Items damaged due to improper storage after delivery
• Products purchased during special clearance / non-returnable offers

3. Proof Required for Claims

To process return/refund requests, customers may be asked to provide:

• Order number
• Product photos
• Packaging photos
• Invoice copy (if applicable)
• Short explanation of the issue

This helps us review claims fairly and quickly.

4. Replacement Policy

Where possible, MeKart may provide:

• Replacement product
• Correct product re-delivery
• Missing item shipment
• Store credit / wallet credit (if applicable)

Replacement availability depends on stock.

5. Refund Policy

Approved refunds may be issued through:

• Original payment method
• Bank transfer
• Wallet/store credit (if applicable)

Refund processing timelines:

• UPI / Wallet: 1 – 3 business days
• Debit / Credit Cards: 3 – 7 business days
• Net Banking: 2 – 5 business days
• Cash on Delivery Orders: Refund via bank transfer or store credit (verification required)

Actual timelines may vary depending on payment providers.

6. Cancellation Policy

Orders may be cancelled before dispatch.

Once shipped:

• Cancellation may not be possible
• Return request rules may apply instead

Customized festive packs, combo offers, or specially packed orders may not be cancellable once processing begins.

7. Refund Rejection Conditions

Refund / return requests may be declined if:

• Claim is raised after allowed reporting time
• Product is opened / used beyond reasonable inspection
• No supporting proof is provided
• Damage is caused after delivery
• False or fraudulent claims are suspected

8. Quality Commitment

At MeKart, we carefully source and pack products to ensure:

• Freshness
• Quality
• Proper hygiene
• Safe packaging
• Authenticity of products

Natural variations in homemade, traditional, or organic products are normal and may not qualify as defects.

9. Contact for Returns / Refunds

For any return, replacement, or refund assistance, customers can contact MeKart support through the official communication channels listed on the website.

Our team will review every request fairly and aim for a quick resolution.