Terms & Conditions

Welcome to MeKart

By accessing and using MeKart’s website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. Acceptance of Terms

By browsing, registering, purchasing, or using any services on MeKart, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, along with our Privacy Policy, Shipping Policy, and Return & Refund Policy.

2. Products & Availability

MeKart offers a wide range of products including groceries, sweets, snacks, organic products, dry fruits & nuts, pickles & powders, oils & ghee, healthy foods, dry fish, and special festive combos.

Product availability is subject to stock.
Certain seasonal or specialty products may have limited availability.
We reserve the right to discontinue or modify products without prior notice.

3. Pricing & Payments

All prices listed on MeKart are displayed in Indian Rupees (₹).
Prices may change without prior notice depending on market conditions.
We strive to ensure pricing accuracy; however, typographical errors may occur.
In case of incorrect pricing, MeKart reserves the right to cancel or revise the order.

Accepted payment methods may include:

UPI
Debit / Credit Cards
Net Banking
Wallet Payments
Cash on Delivery (where applicable)

4. Order Confirmation

Once an order is placed:

Customers will receive an order confirmation via email, SMS, or WhatsApp (if provided).
Order confirmation does not guarantee dispatch until payment verification and product availability are confirmed.
MeKart reserves the right to cancel suspicious or fraudulent orders.

5. Delivery & Shipping

Delivery timelines may vary based on location and product category.
Delays due to weather, courier issues, festivals, or unforeseen circumstances may occur.
Customers must provide accurate shipping details.
Additional delivery charges may apply for certain locations.

6. Product Quality

At MeKart, we focus on quality, freshness, and authentic products.

However:

Natural variations in color, texture, size, or taste may occur in food products.
Packaging may occasionally differ from images shown on the website.
Handmade or traditional items may have slight variations.

These are considered normal and not product defects.

7. Returns / Refunds

Returns and refunds are subject to our Return Policy.

Generally:

Perishable food items may not be eligible for return.
Damaged, incorrect, or expired products must be reported within 24 hours of delivery with proof.
Approved refunds will be processed within a reasonable timeframe.

8. User Responsibilities

Customers agree:

To provide accurate account and delivery information.
Not to misuse the website.
Not to attempt fraudulent transactions.
Not to copy, reproduce, or misuse MeKart’s content, branding, or product information.

9. Intellectual Property

All content on MeKart including:

Logo
Brand identity
Images
Product descriptions
Website design
Graphics and text

are the property of MeKart and may not be copied or used without written permission.

10. Third-Party Services

MeKart may use third-party payment gateways, logistics providers, and service partners. We are not responsible for interruptions caused by external service providers.

11. Limitation of Liability

MeKart shall not be liable for:

Indirect damages
Delivery delays beyond our control
Technical website interruptions
Customer misuse of products
Allergic reactions due to undisclosed food sensitivities

Customers should review ingredients before consumption.

12. Privacy

Customer information is handled responsibly and protected according to our Privacy Policy. We do not knowingly misuse personal data.

13. Changes to Terms

MeKart reserves the right to update or modify these Terms & Conditions at any time without prior notice. Updated terms will be posted on this page.

14. Contact Us

For any queries regarding these Terms & Conditions, customers may contact MeKart through our official support channels listed on the website.

Terms and Conditions